For help with Journal - From Me, start with the common steps below or email connect@clairos.ai. Include the device model, iOS or iPadOS version, app version, and a description of what happened. Do not send private journal content unless you deliberately choose to.
Download Journal - From Me
Pages are not appearing on another device
- Confirm both devices use the intended Apple ID.
- Check that iCloud and Journal - From Me access are enabled in Settings.
- Open the app on both devices with a network connection and allow time for sync.
- Restart the app if a page still has not appeared.
Apple Pencil is not writing
- Confirm Apple Pencil is paired and charged.
- Open a journal or notepad page rather than an archive or prompt-list screen.
- Try another page to determine whether the issue is page-specific.
- Restart the app and reconnect Apple Pencil if needed.
Voice transcription is unavailable
- Open iPhone or iPad Settings and confirm microphone permission is enabled for Journal - From Me.
- Check that dictation or speech-related restrictions are not disabled on the device.
- Try transcription again in a quiet environment.
- Email support with the device and app versions if the issue continues.
A purchase or subscription is not recognized
Confirm the device is signed into the Apple ID used for the purchase. Use any available restore-purchases action in the app. App Store billing and refund requests are handled by Apple.
Privacy questions
Read the privacy policy for details about local storage, optional iCloud sync, prompt requests, microphone permission, website logs, purchases, and deletion.
Contact support
Email connect@clairos.ai. Support requests are answered through email; Journal - From Me does not require a public account or community profile.